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    Urgency Service
 
Urgency Detection & Alert Service (UDAS)
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The Urgency Detection & Alert Service (UDAS), offered separately to SkyPad and DreamBe, is a companion and optional subscription service to enhance health protection for you or your loved ones. It can be subscribed monthly or annually. After using it, you can cancel the UDAS anytime without any penalty.

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*UDAS is an optional service and not included in SkyPad or DreamBe.

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   Urgent Conditions
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Once subscribed, UDAS will continuously monitors and detects the following Urgent Conditions:

  • The red SOS button on the Display is pressed for assistance request

  • Overly high or low temperature or humidity (user sets thresholds in app)

  • Estimated body temperature is too high (user sets threshold in app)

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* UDAS does not detect or diagnose any medical condition

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    Urgency Subscription
 
Detect, Alert and Call
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The Urgency Service (UDAS) takes user's health safety and protection to the next level. Once subscribed, if a possible Urgent Condition is detected, it immediately turns on alarm, sends SMS messages and calls your family members and caregivers as first responders for intervention.

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 First Responders
 
People You Trust
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When UDAS is triggered, it will attempt to call the phone numbers of family members, caregivers or friends several times. (If it is a false alarm, then user can turn off the emergency via the Health Display or the mobile app). These are the first responders whose phone numbers are input into the mobile app by user during setup (or anytime later). For the Basic Plan, UDAS will call and send SMS messages to the first 3 numbers. Refer to the Subscription table for more details.

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* Note that UDAS will not call 911 or any police numbers. It only calls the numbers that you entered into the mobile app.

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 Intervention
 
Urgency Alert for Rapid Intervention
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After receiving emergency call and SMS messages from OnSky, the first responders should immediately try to reach the user to check on his/her condition. First responders can call the user or use camera to view the environment. The first responders should call 911 for emergency ambulance or contact healthcare professionals to intervene as soon as possible. 

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    Urgency Service Subscription
Plans & Fees

Basic Plan

  • 1-month Fee: $20

  • 12-month Fee: $216 (10% off)

  • Free: first 3 months

  • Number of First Responders: 3

  • Data Storage: 12 months

Essential Plan

  • 1-month Fee: $30

  • 12-month Fee: $324 (10% off)

  • Free: first 3 months

  • Number of First Responders: 6

  • Data Storage: 24 months

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